5 Best Live Chat Sofware in 2023
John Doe
February 23, 2023
Table of Contents
Add a header to begin generating the table of contents
Our Top 3 Picks
PureChat – An easy-to-use live chat platform ideal for small businesses
- In-depth analytics and useful business insights
- Advanced widget customizations with extensive branding
- Automations for routing and canned responses
- Integrations with a huge range of tools
- Requires a higher-priced plan to remove PureChat branding
4.8/5
Zendesk (Zopim) – Easy-to-use live chat software with visitor tracking and reports
- In-depth analytics and reporting
- Plenty of integrations with leading tools and services
- Collaboration features for agents
- Intelligent routing and automation
- It can have a slightly larger learning curve than some alternatives
4.6/5
LiveChat -Secure, fully featured live chat software with reports and integrations
- An easy-to-use environment with a unified inbox
- Integrations to more than 100 platforms and tools
- Engagement features like surveys and ratings
- AI automation for routing and quick service
- Some limitations on chatbot functionality
- Certain reporting features are restricted to high-cost plans
4.3/5
After a thorough review of the most popular live chat options, we concluded that all providers offer similar features and packages. All offer basic live chat functionality in their starter packages and integration options and additional features in their upgrade packages.
We were unable to find a provider that offers unique features not found in other live chat providers. Therefore, when choosing a live chat option for your website, you should consider three factors:
price, integration options, and additional features. Price: Live chat software is offered as a monthly subscription service. As you can see from the table below, monthly costs range from $15 to $ 49 per month.
In most cases, the price varies based on the number of agents you need, additional features, scan history, and integration options.
Instead of blindly picking the cheapest option, look at each vendor’s pricing page to find the software that actually offers the features you want to use. Take advantage of the trial period to test the software on your site before committing to a paid plan.
Comparison of Best Live Chat Sofware in 2023
Here is a list of the 5 Best Live Chat Sofware in 2023, based on factors such as functionalities, price, effectiveness, and user-friendliness:
1
PureChat
- Great for - Customization
- Price - Starting at $39/mo
- Free trial - 30 days
PureChat is one of the easiest live chat options for websites. Unlike other service providers, this company focuses on chat features and all plans include unlimited chats. There’s a customizable chat widget across the brand and native Android and iOS apps for conversations on the go.
Best Live Chat Features
One of the main selling points of PureChat is its simplicity. You can easily create and customize your chat by adding your own colors to help your widget match your website. You can also connect your chat tools with over 1,000 apps, including Slack, HubSpot, Zoho, and more. This ensures that you can keep all your conversations in one inbox.
PureChat Unlimited chat logs and text logs, making your conversations more manageable. Real-time analytics and visitor tracking are also included, allowing you to extract valuable information from the customer journey and use it to provide better service.
For security reasons, PureChat allows business owners to easily define specific access controls for each user. Each plan also includes comprehensive account statistics and reports, so you can see how each member of your team is doing.
Pros
- In-depth analytics and useful business insights
- Advanced widget customizations with extensive branding
- Automations for routing and canned responses
- Integrations with a huge range of tools
Cons
- Requires a higher-priced plan to remove PureChat branding
2
Zendesk
- Great for - Visitor tracking
- Price - Starting at $49/mo
- Free trial - yes
Zendesk makes it easy to connect with your customers in all the channels they love through a single agent workspace. With over 1,000 pre-built integrations with popular tools, you can find your customers anywhere. In addition, intelligent routing rules help instantly connect the right agents to the right customers.
Zendesk’s intuitive backend provides a unified view of your customers where you can track past conversations, gather insights from your CRM and even analyze trends. You can also create chatbots to help agents answer questions 24 /7.
Users can customize their live chat and bot experience to match their brand with support for uploading logos and changing colors. You can also use the Zendesk API to make your live chat smarter. Complete customer service quickly with intelligent analytics and reporting.
Pros
- In-depth analytics and reporting
- Plenty of integrations with leading tools and services
- Collaboration features for agents
- Intelligent routing and automation
Cons
- It can have a slightly larger learning curve than some alternatives
3
LiveChat
- Great for - Security, Features
- Price - Starting at $20/mo
- Free trial - 14 days
Versatile and easy to use, LiveChat is one of the most popular chat tools on the market. This service allows you to create a branded chat room where customers can send messages and support requests to your website. LiveChat is an all-in-one customer service platform used by more than 35,000 businesses worldwide, including big names like Ikea and PayPal.
This is the live chat we use on our website. You can see it live on our digital marketing sales packages page.
LiveChat makes it easy for businesses to manage customer service requests and chats in a single text-based inbox. The software provides a complete back-end environment where customer support teams can monitor conversations, respond to multiple customers simultaneously and even integrate multiple different chat tools.
You can target WhatsApp and Facebook Messenger messages in the same environment and instantly connect your software to leading website builders like Shopify. There are integrations for over 170 platforms. The software also has AI automation tools so you can direct questions to the right team instantly.
With , customization options, such as unique font and color options for the chat widget, you can create a fully branded customer experience. The solution allows you to see what customers are writing before sending a message and contextually tag the conversation to provide a more personalized user experience.
Pros
- An easy-to-use environment with a unified inbox
- Integrations to more than 100 platforms and tools
- Engagement features like surveys and ratings
- AI automation for routing and quick service
Cons
- Some limitations on chatbot functionality
- Certain reporting features are restricted to high-cost plans
4
Olark
- Great for - Excellent searchable transcript function
- Price - $ 29 per month
- Free trial - Yes
Olark focuses on strengthening the brand/customer relationship with its diverse range of tools. It only takes a few minutes to create a custom chat and publish it on your website. You can then start collecting customer data to improve their buying journey.
Olark includes Searchable Transcript technology so you can quickly search for customer information and track down issues instantly. There are also many integrations with leading tools such as Salesforce, WordPress and Google Analytics. Users can also store and organize customer data in Olark to easily get an overview of individual users.
Built-in analytics tools make it easy to see trends and patterns in your customer service strategy. Olark users can even use Power-Ups, which include options such as browsing with visitors and live chat translation or multilingual support.
Pros
- Excellent searchable transcript function
- Team management and reporting tools included
- Power-Ups for real-time engagement and enhanced support
- Lots of customization options
Cons
- Some power-ups can be expensive
5
FreshWorks
- Great for - fully conversational messaging app
- Price - start at $15 per month, limited free plan for up to 100 agents
- Free trial - 21-day free trial
FreshWorks is the market leader in customer service, offering online chat and other service and support tools. The messaging service FreshWorks, also known as “FreshChat”, is popular among thousands of large companies, including Klarna. The service offers a full chat.
FreshWorks lets you easily share customer conversations between human agents and chatbots to minimize stress on your team. It’s a beginner-friendly bot builder that’s perfect for those who want to use AI without much coding knowledge. Also, bots can automatically collect data and test customers before sending them to the right department.
FreshWorks combines several different messages and text conversations into a single background environment for your employees. This helps support teams to be productive and up to date. There are integrations for leading tools like iMessage, Facebook and WhatsApp.
With real-time tracking and insight into customer movement, you can also proactively reach out to customers when you think they need support. You can also enhance your FreshWorks experience using the Unified Messaging API.
Pros
- Powerful backend environment for aligned conversations
- Live chat and chatbot functionality in one
- Tracking and analytics for customer insights
- Unified messaging API
Cons
- A slight learning curve to leveraging all the features